When it comes to shopping, Marshalls has long been a go-to destination for bargain hunters seeking brand-name items at incredible prices. But no matter how carefully you shop, sometimes things just don’t work out. Whether it’s the wrong size, color, or fit, knowing how Marshalls’ return policy works can save you both time and frustration.
This guide breaks down everything you need to know about Marshalls’ return policy, including timelines, processes, and important exceptions, to help make your returns as seamless as possible.
General Return Guidelines at Marshalls
Marshalls aims to provide quality customer service, and their return policy reflects that. The company allows customers to return most items, both in-store and online, as long as they adhere to the guidelines outlined below.
Here’s a quick overview of the general return rules at Marshalls:
- Returns can be made for a refund or exchange.
- A receipt is not always required, but having one simplifies the process.
- The return policy differs slightly based on whether the item was purchased in-store or online.
These parameters are designed to ensure flexibility while maintaining fair policies for customers and the retailer.
Time Frame for Returns
How Long Do You Have to Make a Return?
Marshalls typically accepts returns within 30 days of purchase. If you are within this time frame and have the original receipt, you will receive a refund in the original form of payment.
For items returned after 30 days, you may still qualify for store credit as long as the merchandise is in sellable condition. However, without a proof of purchase, Marshalls staff will assess the item and may only issue credit at the current selling price.
Online Purchases
For orders placed on Marshalls’ website, the 30-day return window begins on the date the package is shipped. Be mindful of the ship date to avoid any unexpected delays in processing your return.
Condition of Items for Return
To qualify for a return or exchange, most products should be in new, unused condition with all original packaging and tags intact. For clothing and shoes, ensure tags are attached and the items show no visible signs of wear.
Proof of Purchase Matters
While Marshalls may process some returns without a receipt, having it speeds up the process and increases your likelihood of receiving a full refund. Save digital copies or hold on to your receipts for at least 30 days after purchase just to be safe.
Items Not Eligible for Return
While Marshalls’ return policy is generous, there are some restrictions to keep in mind. These items are generally non-returnable or non-refundable:
- Gift cards
- Customized or personalized items
- Items marked as “Final Sale” or “Clearance” (this may vary by location)
- Items that are damaged, heavily worn, or missing pieces
Additionally, health and beauty products, such as skincare or makeup, are only returnable if unused and in their sealed packaging.
Return Process: Step-by-Step Guide
Returning Items to a Marshalls Store
Follow these steps for a hassle-free in-store return experience:
- Bring Your Item: Pack the item securely with all tags and original packaging.
- Include Receipt (if applicable): Providing proof of purchase makes the process smoother.
- Visit the Returns Desk: Head to any Marshalls location and speak with a team member.
- Refund or Exchange: Choose whether you’d like a refund or to exchange the item.
Returning Online Purchases
For online orders, you have two return options:
- By Mail:
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- Complete the return form included in your shipping package.
- Use the prepaid shipping label to send the package back. Note that a shipping fee may be deducted from your refund unless the item was defective.
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- To a Store:
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- You can skip the shipping fee by returning your online order at any Marshalls store. Bring the packing slip along with the item to expedite the process.
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Refunds and Exchanges
Refund Timeframes
- For purchases made with credit or debit cards, refunds are typically processed within 3–5 business days.
- Refunds via store credit are issued immediately.
Exchange Option
If you’d like to exchange the item, Marshalls will assist you in finding an alternative of equal or lesser value. If the replacement item costs less, the difference will be refunded to you.
Special Cases and Exceptions
Holiday Return Policy
During the holiday season, Marshalls may extend their return period to accommodate gift-givers and recipients. Be sure to check the specific holiday policy details as they may vary.
Defective or Incorrect Items
If you receive an item that is damaged or incorrect, Marshalls will accept the return even after 30 days in most cases. Be sure to report the issue to customer service as soon as possible.
Lost Receipts
If you’ve misplaced your receipt, Marshalls can often look up the purchase using the card you used to pay. Otherwise, store credit may be offered instead of a refund.
Tips for a Smooth Return Experience
- Keep Receipts Organized: Snap a photo of your receipts to avoid losing them.
- Check Return Policies Before You Buy: If you’re unsure about an item, ask the cashier about its eligibility for return.
- Act Quickly: Don’t wait until the last day of the return window if you’re considering an exchange or refund.
- Be Polite: Marshalls’ staff are there to help. A kind demeanor can make the process smoother.
Navigating Marshalls’ Return Policy With Ease
Shopping at Marshalls offers plenty of perks, and their return policy ensures you can shop with confidence. By understanding the guidelines and following the straightforward return process, you can easily exchange or refund items that don’t meet your expectations. Remember to act within the 30-day return window, keep receipts handy, and reach out to customer service for any unique situations.
Need more help? Contact Marshalls customer service or visit your local store to get personalized assistance with your return.
